Your new company

Hays Business Support are working with a private sector organisation based in Albrighton. They are looking for a Customer Service Advisor to support the current team. This is a full time, permanent position and is between £20,000 and £23,000 per annum.

Your new role

The Customer Service Advisor will support customers who contact the company through a variety of customer contact channels, including Phone. Email, Live-Chat and Social Media. The role will include providing expert advice and supporting customers who wish to make a purchase or who have an enquiry.

This role has 8hr shifts between the hours of 8:30 and 18:00 Monday to Friday. This role also requires a candidate to work 1 Saturday a month. This role offers hybrid working options. Ideally, the candidate will be available to work a mixture of hours, including evenings and weekends.

Main Duties:

• Provide information and advice relating to products
• Support customers wishing to make a purchase
• Provide information about additional products
• Take payments
• Arrange refunds where appropriate
• Deliver brand qualities
• Represent brand standards
• Provide a friendly professional service to customers

What you'll need to succeed

This organisation is looking for an excellent and experienced candidate with the following skills and experience:

• Written and oral communications
• Relationship building and management
• Customer orientated
• Flexible approach to work
• Working as part of a team
• Customer Service skills
• Working across a variety of customer contact channels

What you'll get in return

• Casual dress
• Company events
• Employee discount
• Free parking
• On-site parking
• Wellness programmes

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #4368781