Senior Customer Service Advisor

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Hays

Recruiter: Hays

Senior Customer Service Advisor

£28,000 to £30,000 per annum | South East | Date posted 15 Feb 2023

Your new company
This amazing new opportunity is based in Slough being a senior Customer Service Advisor. This well-established company is the world’s leading postal and logistics service provider. This organisation operates in more than 200 countries and is still expanding. They also have strong core values and in November 2021, they received an award for inclusivity.

Your new role
You will be at the frontline dealing with any customer issues, complaints, sales lead. Also, if there are any problems that can not be handled by you, you will be able to escalate it to a manger to help resolve the issue. Your new role will also require you to vigilant and you will be doing customer analysis and monitoring. You will ensure that customer records are accurate, and you will be updating the CRM system. You will also be working in the project management team when handling complex on boarding of new customers .

What you'll need to succeed
You must have customer service experience; it is also important that you have worked in a team. This could be in either an office-based customer service or call centre environment You will also need to have some experience with MS Office and CRM.

What you'll get in return

In dedication to your hard work your salary can be up to £30,000. This great company is also flexible and does hybrid work. Monday and Friday you will be able to work from home and Tuesday, Wednesday and Thursday you will be in the office. Hours are from 9 to 5:30pm adding up to 37.5 hours a week. There Is also parking available on site.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #4315891

Specialism:

Facilities Management

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Sector:

Site Management

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Job type:

Permanent

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Salary range:

£30,000 - £39,999

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Location:

South East

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Job ref: 4315891
Application deadline:
15 Feb 2028