Your new company

Hays are privileged to be working with a well known company based in Bromsgrove in the recruitment of an Office Supervisor.

Your new role

This is a full time position where you will oversee and line manage the systems team to ensure tasks are completed. Some of your duties include...

• Provide line management for all members of the team.
• Monitor staffing levels, holiday, sickness and highlight any resource issues to the Manager.
• Carry out 121s and PDRs for all staff.
• Carry out interviews and recruitment processes when necessary.
• To be an escalation point for any issues or concerns within the team or externally.
• Provide training and support for team members and identify training requirements where necessary.
• Ensure that the team maintains the systems and monitor the daily team workflow, reallocating work to other team members or assisting where necessary, escalating any staffing issues to the manager.
• Identify any process issues/improvements and escalate to the manager.
• Ensure that all workflow within the team is dealt with in accordance to agreed processes.
• Any other reasonable request made by a Director/Manager of the organisation.

What you'll need to succeed

• Experience of supervising within a similar role
• Experience within a financial services sector is desirable but not essential (insurance, banking etc)
• Previous experience of coaching and supporting team members
• Previous experience of training staff
• Effective organisational and planning skills
• Able to work to deadlines
• Experienced using Microsoft Word, Excel and Outlook
• Delivery focused, with a drive for quality throughout
• Excellent interpersonal and communication skills
• Must have a keen eye for detail
• Willing to learn and develop
• Able to work as part of a team, or if required, under your own initiative

What you'll get in return

• Contributory pension scheme, and death-in-service benefit at 4 x your annual salary
• Competitive salary and annual discretionary bonus, following one year’s service
• Health benefit scheme – including digital gym subscriptions, dental and optional treatments and alternative therapies
• Flexible working options and competitive holiday allowance, with annual buy and sell scheme options

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #4365763