Your new company

We're the UK’s leading facilities management company. Our clients range from banks to retailers, hospitals to schools, and critical government sites. We make a positive difference to millions of people, every day, and we're very proud of this. Join us and together there's no limit to what we can achieve.

Your new role

You will create a memorable and lasting experience by delivering exemplary customer service to the building users. Using your unique personality and excellent organisation skills to deliver an exceptional service and bring our brand to life for the client.

Be the face of the FM team to the end user ensuring a seamless end user experience, be a one-stop-shop for all needs and requirements (Connecting into IT, liaising with Cleaning, Security & Catering if required)

Meeting and Greeting visitors to site ensuring they know where they are going and what facilities are available to them on the day (also sending out site packs ahead of visits to ensure all relevant information is received up front)

Make sure our customers are wowed by the spectacular experience the Bristol Harbourside office has to offer

Mange the Workplace Experience Team on site ensuring all duties are completed in a timely and efficient manner and that you are coaching the team to continually look for opportunities to excel

Support site inductions and wayfinding for new user/visitors to site

Liaise with LBG site users at your given place of work,

Ensure that meeting rooms are prepared according to booking specification, managing WECs to support and deliver duties on site with regards to collaboration/office space for a range of uses, including setting out, removal and storage of furniture and equipment, All of this in accordance with health and safety and manual handling procedures as per training provided.

Mobilisation of a Workplace Hub; a one stop shop location merging all service lines

Drive service improvements locally into the FM service lines –such as Cleaning, Security and Front of House

Ensure service line teams are presentable and are demonstrating the values every day

Development and execution of a local calendar of events, using third party organisations and service lines to enhance colleague experience. Liaise with the clients Workplace Adoption Team and on site Workplace Adoption Squad to ensure you are aware of all upcoming national and local events

Line management of Workplace Experience Coordinators and Building Support personnel on site

Liaising closely with the LBG Adoption team to ensure alignment of colleague expectations and interests of new events for future deployment

Complete colleague experience service aligned audits and drive change into the service organisation to ensure a seamless one-stop-shop for all colleague needs and requirements (Connecting in to IT, liaising with Cleaning, Security& Catering if required)

Manage provision of local reporting on the effectiveness of events and the Workplace Hub at a local level

Be a champion for diversity and inclusion on site

Work with Graphic design team to develop engaging and compelling marketing material to drive engagement and participation in site events

What you'll need to succeed


Meeting and greeting of visitors to site and helping ensure their experience of the building is seamless

Managing events calendar and delivering an engaging program of events throughout the year to recognise national, international and local days/celebrations. Also responsible for sourcing local social enterprise events

Management of the Workplace Hub (DSE store, IT first Fix, Stationary)

Supporting site inductions and wayfinding for new user/visitors to site

Manage First aid kits in communal areas First Aid, Mental Health

First Aider and Fire Warden Trained (training will be provided)

Management of service technology & data – engaging with CSM's to drive service delivery changes

Management of shared spaces and publicly accessible areas

Management of social enterprise relationship and engagement with community

What you'll get in return


You are a knowledgeable customer service professional who is experienced with face to face interaction and delivering the most amazing service. We seek people with the following skills and experience

Genuine enthusiasm for providing the highest standard of customer service at all times

You will have a strong track record service/event management from any sector

Good teamwork skills and a dedicated team player

Excellent organisational skills with strong attention to detail

Warm and engaging communication style, ability to quickly build rapport and relationship with site users

A real passion for service delivery

Pride in your appearance

Previous experience in a similar role desired but not essential

Ability to quicky build rapport and relationship with site users and others.

Enthusiastic personality

Dedicated team player

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #4350271