Head of Maintenance, Reside Housing Association, London

Print job details
Reside Housing Association

Recruiter: Reside Housing Association

Head of Maintenance, Reside Housing Association, London

£45,000 per annum | London | Date posted 07 May 2019

The Head of Maintenance will be responsible through the Director of Housing Operations to the Board of Management for all aspects of development and property maintenance functions, and to supervise the activities of a staff team to deliver a high quality repairs and maintenance service, which Is responsive to our tenants needs.

Key tasks, duties and accountabilities of the post

  • To lead a high performing, customer focused contact centre/repairs desk
  • To ensure that the Reside’s responsive maintenance service performs within the target times established by the maintenance policy and that the service provided is customer focused, safe, effective and meets tenants’ needs
  • To ensure that information from property surveys is entered into the planned maintenance programme
  • To implement a planned maintenance programme of work based on the information downloaded from the planned maintenance programme, and instruct the Building Surveyor on the management of the projects
  • To implement a five-year rolling cyclical painting programme based on the information provided by the Building Surveyor
  • To ensure value for money and quality in the implementation of the planned and cyclical programme in line with Reside’s policy
  • To communicate effectively to tenants the details of the next year’s programme in terms of actual projects and proposed start dates
  • To regularly challenge service provision to ensure it complies with best practice and use customer feedback to ensure excellence in service delivery
  • To produce regular performance monitoring reports for all relevant work streams. Identify actions needed to improve performance when necessary
  • To take a lead role in maintaining and increasing customer satisfaction by ensuring service standards are achieved. Regularly review the service with customers to improve the quality of service provision
  • To champion technically enabled solutions to workflow and data management, seeking continuous improvement in systems management

Closing date: 28 May

Telephone interviews: 6/7 June

Final interviews: 13 June

Applicants should submit a current CV along with a personal statement explaining why they are a great candidate for the post, by clicking the apply button. 

For a full recruitment pack, please email Lukep@media-shed.co.uk



Facilities Management, Project Management

More jobs in this specialism


Maintenance / Refurbishment

More jobs in this sector

Job type:


More jobs of this type

Salary range:

£40,000 - £49,999

More jobs in this salary range



More jobs in this location
Job benefits: Benefits package
Job ref: Head of Maintenance
Application deadline:
28 May 2019